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Town Hero / Héro de la Ville

Community rewards $ 0?

After announcements ,i got emails about iam top 25% for community rewards in April,but I go my accounts overview the community rewards still shows $0?i should wait till my payment date?

Mayor / Maire

Re: Community rewards $ 0?


@Jackhyf63 wrote:

After announcements ,i got emails about iam top 25% for community rewards in April,but I go my accounts overview the community rewards still shows $0?i should wait till my payment date?


There can be tricky timing at the beginning of the month. Check your payment history. Maybe it went through on your renewal and then now it's reset...which is normal. You don't keep community rewards forever...they reset each calendar month.

Town Hero / Héro de la Ville

Re: Community rewards $ 0?

@z10user4  My payment on May14,usually before my payment,after announcement the community rewards $ shows on my account overview.how about you?

Town Hero / Héro de la Ville

Re: Community rewards $ 0?


@Jackhyf63 wrote:

After announcements ,i got emails about iam top 25% for community rewards in April,but I go my accounts overview the community rewards still shows $0?i should wait till my payment date?


The community rewards will be show up on your next renew date.

Mayor / Maire

Re: Community rewards $ 0?


@Jackhyf63 wrote:

@z10user4  My payment on May14,usually before my payment,after announcement the community rewards $ shows on my account overview.how about you?


Mine shows as ready and waiting for my renewal tomorrow night. It's lower down in the Rewards area. Along with any other rewards.

Mayor / Maire

Re: Community rewards $ 0?

That shouldn't be the problem (I'm assuming your previous rewards worked all right), but to make sure double check that your community email address is still marked "verified" and the same as your PM account email...

Oracle

Re: Community rewards $ 0?

The community reward should show up in the rewards tab prior to the official announcement.  If it is not there already, it could be a glitch.  I would check in with the moderator team.

Great Neighbour / Super Voisin

Re: Community rewards $ 0?

You get $2 off according to Public Mobile. Check this link https://www.publicmobile.ca/en/on/get-help/give-help

Model Citizen / Citoyen Modèle

Re: Community rewards $ 0?


@will13am wrote:

The community reward should show up in the rewards tab prior to the official announcement.  If it is not there already, it could be a glitch.  I would check in with the moderator team.


Same thing with me, so I wrote the moderator team and they gave me a trouble ticket # and told me to follow up after 7 business days, so you should write the moderators too to get the process started.

Town Hero / Héro de la Ville

Re: Community rewards $ 0?

@villellamcmeans  I wrote PM last Wednesday,but till today I don’t get reply back.how long you wait MOD get ticket # ?