create a triage system for private messages to moderators

[mimmo]

I know moderators work cronilogcal order  out system but i think it would be great (not sure if it is possible) to have have some sort of triage system that way mods know to address some tickets faster than others. 

ie if a customer ha no service the message subject says "red alert-  message title", or "No Servce- Message title"  this  will bring it to the top of the queue.

[ShawnC13]

I am not sure if I agree with this it is saying one customer is more important than others.  While having no service is a HUGE issue if you were to call a call centre or live chat on the computer you are still served in the order you get in queue.  While this is a different model for customer service it is still following the same structure of customer service as others provide.

[Michael77]

I think it should be: first come, first served.