mimmo
Retired Oracle / Oracle Retraité
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11-14-2017
11:31 AM
I know moderators work cronilogcal order out system but i think it would be great (not sure if it is possible) to have have some sort of triage system that way mods know to address some tickets faster than others.
ie if a customer ha no service the message subject says "red alert- message title", or "No Servce- Message title" this will bring it to the top of the queue.
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