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makkahn28
Mayor / Maire

When I was looking at my Self-Serve Portal, I can say that the Rate it displayed for my 90 Day plan is possibly giving incorrect rate, and the Transaction payment history is very confusing

 

I think PM needs to revamp and overhaul to make much more consise and easier to understand, I was so confused I was racking my brain and the #'s don't add up

 

If rate for Unlim Can-US Talk+Global Txt+6 GB Data is listed at $150

how is it $101?

 

Just saying that I want to pay what I owe, Not OVERPAY or UNDERPAY, BUT Pay what is the actual fee

 

I also think the Transaction Payment history needs to be fixed, I couldn't make sense of it

15 Comments
makkahn28
Mayor / Maire

Sorry, rate was $105-$25=$80

when it should have been $150-$25=$125

 

Just saying

NDesai
Oracle
Oracle

But in the end you are paying exactly the plan cost-(rewards-funds)+tax when you see it on your credit card bill. 

makkahn28
Mayor / Maire

Well, it's very confusing, looking back at all

One thing, Before PM reavmped plans last year and removed 1 GB 0n 90 Day, My rate fee for same plan was $176

Very confusing, Not trying to complain, just scratchin my head on this

NDesai
Oracle
Oracle

The rate plan is divided into separate selections. 

 

For example, $120/12GB promo plan would be broken down into as shown below:

Provincial Wide talk - $51

Global Text - $45

12 GB - $125

90 days pass - $25


Total comes to $246 but before calculating this, system gives you $126 credit as known as "Expired" or Discount AND rewards or funds you have in your account. 

$246 - ($126 + $0 if no rewards or funds) = $120+tax

 

The system pre calculates all this and charges you to add payment into your account. 

 

makkahn28
Mayor / Maire

Here's the thing

My rate breakdown

59+45+81+25 = $210

when I take the 3 Bundle Savings, Fee is then $150

But, how can the Self-Serve state $105 as my 90 Days rate, and $80 after rewards when it should be $125?

 

Just saying, if there's other rewards included, then at least that's great.

 

Not complaining on the rate, $105 is a killer rate, wonderful

But if the Rate is supposed to be $150, Where did the additional $45 in savings come from?

That I am confused

makkahn28
Mayor / Maire

PM Plan fee scematics.JPGThis is what The rate states

makkahn28
Mayor / Maire

PM Self-Serve Portal.JPGThis is what is stated in my Self-Serve Portal

NDesai
Oracle
Oracle

Seems to be a glitch in the system and a good one for you :). 

makkahn28
Mayor / Maire

It it even applies. @Shazia_K stated the same thing as well, the rate $105 and $80 after rebates.

 

I am hoping this is the actual rate, with additional $45 in unknown rebates, But can't be too careful to inquire and ensure the actual rates are consise

NDesai
Oracle
Oracle

I have reviewed the plan in the self-serve and the additional $45 is known as 3 choices (grandfathered). I assume you are on this plan for a while and since they have grandfathered that and came with new plan that now gives $60 instead of $45. But for you as you were already on this plan before the price change, it gives you both discounts. This is definitely a glitch in the system. 

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