There seems to be a non-trivial number of people creating threads without bothering to read any of the extremely helpful Knowledge Base threads. I think it might not be a bad idea to do one of two things, to help avoid such situations (so many angry folks that don't understand how PM's support works!):
1 - Permanently make the important Knowledge Base threads "featured topics"
2 - Move the Knowledge base section (currently located below the "Community" section on the homepage) closer to the top.
While I find it mildly humourous (as a non-PM employee) seeing the number of people complaining about how PM is a fraudulent company stealing money and not providing a contact phone number or any way to contact them, it might not hurt to try to make the visibility a bit better so we have a few less of those.
