Hire more MOD and back office tech for quicker problem resolution

[josephcommerce]

HI All,

FYI - I was TOLD to repost this in this area instead....

I think with the Fall Promo success and public mobile have added more user, I think it is time that all of us ask Telus (Parent company of Public Mobile) to expand on the budget for public mobile staffing.

If public mobile can get more budget and more staffing than they can resolve our problem quicker.

The quicker they can resolve our problem, it will increase the brand loyalty and increase referal.

If referal increase, meaning more user... more  user mean... bigger market share... (Telus vs Rogers vs Bell) -- cycle....loops continue...

I say, we should all contact Telus (I hope someone from Telus is reading this) and say public mobile is going on the right direction...

If we all stick together, for sure, we will get better service and good deal for the service we paid...

Thanks

[CaNuCk07]

They did hire more mods, and im sure are working hard in the background to fix technical issues.  The only problem was maybe an underestimation in the popularity of the promo.  I have aseen a definite uptick in response time from the mods, like @Shazia_K has been all over today.

[josephcommerce]

I think the full service provide will have there own customer.

Howevere, Telus can position Public mobile to be the leader in market share for the low cost service privde...

If they can have fast resolution time.... people will know and will referal.

I picked public mobile over wind/Freedom is because of the excellent promo package.

If they can increase there response time... I am with them for life...

I like my current package right now... cheers to public mobile...

[Rockdaddy22]

The response time will be back to normal soon. No need to hire more people, yet.

[makkahn28]

Would be a wise thing to consider, to prepare and hopefully prevent another round of fiasco ruckus that plaqued PM for some time, and ensure smooth transition

[jordanharris01]

It's more the back-end fixes that need work so future glitches don't happen. Is there still an issue with plans not changing to future-dated versions and using auto-pay? Mine happens tonight at midnight and this honestly should have been fixed within a day of the glitch being found.

I'm loving the service I've had so far but I'm hesitant to refer some people for the time being until I can be sure they'll sign up and have service.

[domenicocortez]

The response time will be back to normal soon?  30 days later? I'm hesitant too to refer some people, when you need 3 browsers, clear cache, stop adblock and jump on your desk...

[Rockdaddy22]

But once it's done it's done. It's all worth it in the end.

[TheOldVR]

@Rockdaddy22 great to hear things will be back to normal soon!

Could you share the data that you used in order to determine the timeline? Closed activities, new actvities, pending activities, requests over 5 days old, forecasted growth, required staffing estimates, etc.?

Pretty amazing that you have access to this type of info. considering that you are a customer and not an employee.

Cheers - and thanks again!

----

On a different note - A special thanks to the MODs as they are doing their best in getting caught up, it can't being in their shoes.

[Rockdaddy22]

I have eyes, that's how I know. Do you guys just like causing trouble?
Can't you tell things are much better around here, geez

[TheOldVR]

Eyes?

So your comments are based on your eye sees - not on any facts at all?

So, factless comments. Cool, nice to know.

Onwards and upwards!