Grace period for new customers to change plans

[imm1304]

We have seen numerous people making a mistake or misunderstand the plan details and get stuck on the plan they didn't want. This happens because a plan change would cause them to lose the money they have already paid, even if it has been just a day.  

I understand that this is a prepaid service and there are no refunds.  Thats fine.  However, for new customers who are likely to make an honest mistake, it would make a lot of people happy if there was a grace period of anywhere between 2-7 days where the new customer can make 1 plan change and only pay the difference (or receive credit in the account for future use if downgrading the plan).

[makkahn28]

I humbly agree, this can certainly lead to a harmonious experience, and lead to less ppl leaving and feeling that they're in excellent hands, Public's Excellent hands

[IWIK]

As a person that messed up the 1gb for 90 days rather then 1gb per month thing, I do support this but I understand it's prepaid and not really setup that way,

[Kdawg]

Though not set up for it this could prevent a lot of frustrated new customers and as we all know first impressions tend to be lasting impressions.

[imm1304]

Thanks for your input so far.  I agree that pre-paid isn't setup this way.  

However, a one time modification to the system, which would allow for such flexibility, would go a long way towards keeping new customers happy and give confidence to those on the fence about joining. 

[Graham]

Please yes. I just lost $110 this way.

I signed up for the text+data plan, plus $8 for 200 minutes thinking this would work (I don't call people much). It did not, and I realized (on this thread) that this wouldn't work. So, I switched my plan to include the voice. instead of charging me an additional $30 (after the discount), I was charged a full $134 (see account statement below).

This is all on the first day. I'm now not only paying more than I thought I would for the service, but I've also had to pay an additional $118 to solve the problem. And it's not like I could just switch back and be done with it; I'm sort of over a barrel because my number was switched.

Please help; this is really not a good start to using Public Mobile.

[imm1304]

Hi @Graham, I replied to your post and would like to request one of our super helpful mods @Shazia_K to look into this for you.  

[ckl]

Great idea!

[dhilscher]

I also think this is a great idea for new customers. I myself thought 1gb on 90day plan would be 1gb per month not over the whole 90 days. I am sure this is a common mistake. Luckily I am able to get by with such little data, I am sure many others can not and would like a option to upgrade within the first week. If 90day plans were more common accross other carriers there would be very few mistakes but for me and I am sure many others it is my first experience with plans larger then 30days at a time

[trevorb]

Please add this

I too am a new customer and would like the freedom to change some features

[clogan2]

Better yet, allow changes at any time at the difference in cost, but ONLY to a higher plan, and deduct any data used from the new plan.