A competent open source ticket system

[bradgillap]

Checkout osTicket. Might help save a few headaches and get rid of the whole PM a moderator hassle.

It'll help you folks be more organized and stay on track with SLA's as well.

http://osticket.com/

[TheOldVR]

Sorry PM - I love you guys... but I completely agree with this idea as I (and many others) have proposed similar ones in the past.

@bradgillap - you have my vote!

If anything, this will make the already hard working MODs more effective at what they do.

[jpar]

I think a formal ticketing system would be an excellent idea.

[stonechucker]

Well there is already a ticketing system for the technical team, as I was provided a ticket number via a moderator during a problem with my service.  They could start using that system with their own ticketing selections.