Changing number

[kevin7]

Hi 

I just signed up to PM and took a new number just to make sure i would get service.

I have service and tried to transfer my old number -it states they are unable to.  I tried a couple of times and made a mistake and now they have directed me to the community for help. Is it because i tried 3 times and that"s the limit for a while? there is no reason for the transfer not to go thru. Will i be able to try again in a few hrs? any thoughts are appreciated. Thanks

[kevin7]

Thank you 

I'll try that.

[NDesai · Accepted solution]

@kevin7 You will need to send a private message to the Moderator_Team with your account info so they can take a look at your porting process.

More info on contacting mods:

Spoiler

How can I view my private messages between myself and a Community Moderator?

• Follow the directions in this post: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

If I do need Moderator assistance, what information should I provide?

• Once the Community Moderator has responded to your private message, they will provide you with a secure link so they can authenticate your account information

• In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number

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