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Good Citizen / Bon Citoyen

why my account status : Plan expired?

My account number: xxxxxxxxxxxxxxxx

My account status : Plan Expired

Available Funds: $30.00
Payment Due Date (One-Time Payment): Sep 17, 2019
Payment for Next Cycle: $30.00
Amount Owing: $0.00
Pay your amount due by 11:59PM on this day in order for your plan cycle to re-start
Now it is Sep 17 20:29PM, I topped up with my accout with $30,why my Account expired?

Maybe something wrong with my autopay credit card payment,but i topped this amount before this day due,cannot believe how your system work?

 

 

Edited by computergeek541: account information removed


Accepted Solutions
Highlighted
Mayor / Maire

Re: why my account status : Plan expired?


@hermitzhang647 wrote:

My account number: 1xxxxxxxxxxxxxxxx

My account status : Plan Expired

Available Funds: $30.00
Payment Due Date (One-Time Payment): Sep 17, 2019
Payment for Next Cycle: $30.00
Amount Owing: $0.00
Pay your amount due by 11:59PM on this day in order for your plan cycle to re-start
Now it is Sep 17 20:29PM, I topped up with my accout with $30,why my Account expired?

Maybe something wrong with my autopay credit card payment,but i topped this amount before this day due,cannot believe how your system work?

 


@hermitzhang647  Your account is going through a plan renewal. If you phone is still working stay away and let the renewal compete. Everything will be back to normal by tomorrow.

View solution in original post


All Replies
Highlighted
Mayor / Maire

Re: why my account status : Plan expired?


@hermitzhang647 wrote:

My account number: 1xxxxxxxxxxxxxxxx

My account status : Plan Expired

Available Funds: $30.00
Payment Due Date (One-Time Payment): Sep 17, 2019
Payment for Next Cycle: $30.00
Amount Owing: $0.00
Pay your amount due by 11:59PM on this day in order for your plan cycle to re-start
Now it is Sep 17 20:29PM, I topped up with my accout with $30,why my Account expired?

Maybe something wrong with my autopay credit card payment,but i topped this amount before this day due,cannot believe how your system work?

 


@hermitzhang647  Your account is going through a plan renewal. If you phone is still working stay away and let the renewal compete. Everything will be back to normal by tomorrow.

View solution in original post

Highlighted
Mayor / Maire

Re: why my account status : Plan expired?

Stay Safe!

Highlighted
Mayor / Maire

Re: why my account status : Plan expired?

Stay Safe!

Highlighted
Mayor / Maire

Re: why my account status : Plan expired?


@Jb456 wrote:

@geopublic  OP account # is in your quote


Yup, Thanks!!

Highlighted
Good Citizen / Bon Citoyen

Re: why my account status : Plan expired?

it  really scares me a lot, I thought it is autopay problem,or something wrong with my credit card, like not go through and charged sucessfully.why PM didnot amend this bug to scare new user?

Highlighted
Mayor / Maire

Re: why my account status : Plan expired?

its been like this since at least summer 2016.  I tend to think Telus and Public Mobile are choosing to leave it alone, even though we’re all complaining about it...  and doing it more frequently,


@hermitzhang647 wrote:

it  really scares me a lot, I thought it is autopay problem,or something wrong with my credit card, like not go through and charged sucessfully.why PM didnot amend this bug to scare new user?


 

Highlighted
Oracle

Re: why my account status : Plan expired?


@geopublic wrote:

@hermitzhang647 wrote:

My account number: 1xxxxxxxxxxxxxxxx

My account status : Plan Expired

Available Funds: $30.00
Payment Due Date (One-Time Payment): Sep 17, 2019
Payment for Next Cycle: $30.00
Amount Owing: $0.00
Pay your amount due by 11:59PM on this day in order for your plan cycle to re-start
Now it is Sep 17 20:29PM, I topped up with my accout with $30,why my Account expired?

Maybe something wrong with my autopay credit card payment,but i topped this amount before this day due,cannot believe how your system work?

 


@hermitzhang647  Your account is going through a plan renewal. If you phone is still working stay away and let the renewal compete. Everything will be back to normal by tomorrow.


Do you really have to quote each and every post you do?  It is not always necessary unless there is possible uncertainty about what you are referring to.  When providing direct answer to OP, it is pretty obvious.  Just saying.

Highlighted
Mayor / Maire

Re: why my account status : Plan expired?


@will13am wrote:

@geopublic wrote:

@hermitzhang647 wrote:

My account number: 1xxxxxxxxxxxxxxxx

My account status : Plan Expired

Available Funds: $30.00
Payment Due Date (One-Time Payment): Sep 17, 2019
Payment for Next Cycle: $30.00
Amount Owing: $0.00
Pay your amount due by 11:59PM on this day in order for your plan cycle to re-start
Now it is Sep 17 20:29PM, I topped up with my accout with $30,why my Account expired?

Maybe something wrong with my autopay credit card payment,but i topped this amount before this day due,cannot believe how your system work?

 


@hermitzhang647  Your account is going through a plan renewal. If you phone is still working stay away and let the renewal compete. Everything will be back to normal by tomorrow.


Do you really have to quote each and every post you do?  It is not always necessary unless there is possible uncertainty about what you are referring to.  When providing direct answer to OP, it is pretty obvious.  Just saying.


 🤔 Yes!!

Highlighted
Mayor / Maire

Re: why my account status : Plan expired?


@geopublic wrote:

 

 🤔 Yes!!

No!