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Great Neighbour / Super Voisin

Paid twice last month

hello , I have paid last month twice 

Today I got text messages  I have to pay again my service going to suspended 

If I dont pay top up

Any one can have solution  

Thanks 

Town Hero / Héro de la Ville

Re: Paid twice last month


@6477735228 wrote:

hello , I have paid last month twice 

Today I got text messages  I have to pay again my service going to suspended 

If I dont pay top up

Any one can have solution  

Thanks 


To be clear, if you paid twice last month, discuss that with the moderators to be credited.  You will still have to pay for this month; it's not credited automatically because of paying twice last month.  If your renewal date is coming up, make the payment for this month, as you would normally do.  

 

To send a private message to the moderators click  here.  

Response time is within 48 hours. 

 

Moderator hours:

Weekdays 8am to 12am (Eastern time), Weekends 8am to 10pm (Eastern time)

Good Citizen / Bon Citoyen

Re: Paid twice last month

I had the same problem. I paid for May 2019, but for some reason my account became suspended with no service and it said I had to pay again. I paid again and I got service back. Right now I'm communicating with the mods to get my account credited, since I paid twice for month of May

Great Neighbour / Super Voisin

Re: Paid twice last month

Me too!