It looks like the autopay reward not work

[Zelant]

I registered the autopay, and it said it worked, but I have paid 14.95 for this mouth and in the webpage it said I need to pay 15 again for next mouth. My plan is 15 per mouth, so is this normal?

[NDesai]

@Zelant  Always check the My Rewards page for the price breakdown. It will count all rewards you currently have and give you the estimated payment minus tax. 

[Anonymous · Accepted solution]

 @Zelant : The 14.95 is your $15 plan minus $2 of rewards or previous balance plus your 15% taxes. The due next month will always be your plan cost minus current balance.

So what you're seeing is normal.

[esjliv]

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@Zelant wrote:

I registered the autopay, and it said it worked, but I have paid 14.95 for this mouth and in the webpage it said I need to pay 15 again for next mouth. My plan is 15 per mouth, so is this normal?

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Hello @Zelant 

Do you still have services? than this is normal yes, this could be your account going through the normal renewal process. The SELF SERVE account can say "expired" or "suspended" on the day of or before your plan is due to renew. So if this is the case, ignore these messages on your SELF SERVE account.

If you have no services, and it is past your renewal, maybe your autopay failed?

1. Add Funds to your Plan Amount through SELF SERVE (or by calling 611 if you have a card registered)
2. Go to “Plan and Add-Ons” TAB
3. Select "Lost/Stolen Phone" TAB
4. Select "Suspend Service" BUTTON
5. Then, Select Resume/Reactivate Service
6. Reboot your phone.

If this was an Autopay failure, I would let the Moderators know. And, also ensure all rewards were or will be provided to you.

Methods to contact the Moderators: https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator123