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Model Citizen / Citoyen Modèle

Re: Can't make calls

I think it's best if you contact moderators it looks like your phone 3g is ok if you are getting such message

Mayor / Maire

Re: Can't make calls

@zoeongp 

We know the following facts:

1. Your account is acitve.

2.  You have a $40 plan with unlimited Canada wide minutes.

3. You cannot dial out and receive calls.

4. You cannot add your topup voucher because you cannot 611.

 

Please login your self-serve account to add your new voucher to your account.  Adding fund to your account will trigger PM server to provision your account again which may tix your call in and out issue.

 

If you have autopay credit card on file, you can add $1 to get your account provisioned again.

Great Neighbour / Super Voisin

Re: Can't make calls

I can't make calls please help me for that ?

Great Neighbour / Super Voisin

Re: Can't make calls

What I do my I can't make calls

Mayor / Maire

Re: Can't make calls


@Laiqkhan1 wrote:

What I do my I can't make calls


What plan are you on? If the $15 plan maybe you've used all your minutes.

Mayor / Maire

Re: Can't make calls

@Laiqkhan1Can you log into your selfserve account and make sure your plan is active? Also which plan are you on? If you don't have any minutes on the front page of selfserve that means you are out of minutes.

Moderator

Re: Can't make calls

Hi zoeongp,

 

If you need further help, feel free to submit a ticket through SIMon, our virtual assistant and we will take a look into your situation.

 

Regards,

Ciprian

PM Mod Team.