i cant find my account

[gewlph]

i recently switched over to public, and added money onto the account though a store, and the store nor myself can find the account or are we able to sign into the account to switch or top up 

[gblackma]

Sorry to hear about that @gewlph . If the above solutions fail. Contact a moderator and explain your situation. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon.  Type moderator and follow the prompts to get to one. Welcome to PM. 

---

@gewlph wrote:

i recently switched over to public, and added money onto the account though a store, and the store nor myself can find the account or are we able to sign into the account to switch or top up 

---

[karimmont]

Hi There,

Have you tried calling them using your phone number and dialing 611 ?  I believe you may get the information you are missing by answerign soem security question. It happened that TELUS called me as they made a mistake in my phone number and fixed it right away. 

Thanks, 

[Jb456]

Did you create a self serve account?

You have to do that ..follow link below

https://selfserve.publicmobile.ca/self-registration/