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Great Neighbour / Super Voisin

Not able to connect phone to Internet

In settings I have selected Cellular Data ON

I have set limit to 4.4 with warning at 3.9

Still phone will not connect to Internet with Wi-Fi off.

 

Thank you

Great Neighbour / Super Voisin

Re: Not able to connect phone to Internet

Hi, Philwest!

 

This maybe because you haven't configured your APN. You should only have to do it once. The process varies based on your phone and your carrier. The link below will take you to a comprehensive post on this website. 

 

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartp...

 

Good Luck,

     AYNxNAG

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Oracle

Re: Not able to connect phone to Internet


@Philwest wrote:

In settings I have selected Cellular Data ON

I have set limit to 4.4 with warning at 3.9

Still phone will not connect to Internet with Wi-Fi off.

 

Thank you


Have you verified your APN settings?  Here is a great site to setup your APN and instructions on how to do it.  Find the APN Settings for Public Mobile here!


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *
Mayor / Maire

Re: Not able to connect phone to Internet

@Philwest are you an existing customer and data was working previously but has now mysteriously stopped?  Or are you a new customer and have yet to get data working at all?  there will be follow-up questions, but we need to know this info first.


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