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Good Citizen / Bon Citoyen

Re: My stepdaughter

Screenshot_20190111-102455_Samsung Internet.jpg

 

Screenshot_20190111-102430_Samsung Internet.jpg

 

 

Good Citizen / Bon Citoyen

Re: My stepdaughter


@CalgaryBen wrote:

@Alex888 wrote:

Did she set up a credit card for auto-pay? It doesn't count if she just pays it early every month, even if she uses a credit card, it has to be authorized to automatically withdraw the funds when requested.


Wait, what?  No.... that's not right.  If AutoPay is enabled, the system should be applying the $2 AutoPay Reward regardless of how/when you add funds.

 

@Sarahmulder28 any chance you could go to the self-serve site for your stepdaughter's account, go into Payment --> Transaction History, and Search for the last 6 months?  A screen shot of this would help immensly with understanding what's going on.

 

Also, under Payment --> Make a Payment, is there a "Manage AutoPay" or "Register for AutoPay" option immediately to the right of the "One Time Payment" option?  It may or may not be there, and I've found that when the option is missing, it often means AutoPay isn't enabled for some reason.  If it says "Register for AutoPay", then it implies this isn't enabled.  In any case, I recommend you click on the "Manage my card" link (it's much smaller, below the "One Time Payment" option), then click on "Remove this credit card".  Then, click on the "Register for AutoPay" option under Payment --> Make a Payment.  Enter credit card and billing details, and click the Register button, and all should be good.

 

If you're missing AutoPay Reward credits (but you're seeing "Automatic Top-Up" in your Transaction History), then you'll have to contact the Moderators to make an adjustment for you...



@CalgaryBen wrote:

@Alex888 wrote:

Did she set up a credit card for auto-pay? It doesn't count if she just pays it early every month, even if she uses a credit card, it has to be authorized to automatically withdraw the funds when requested.


Wait, what?  No.... that's not right.  If AutoPay is enabled, the system should be applying the $2 AutoPay Reward regardless of how/when you add funds.

 

@Sarahmulder28 any chance you could go to the self-serve site for your stepdaughter's account, go into Payment --> Transaction History, and Search for the last 6 months?  A screen shot of this would help immensly with understanding what's going on.

 

Also, under Payment --> Make a Payment, is there a "Manage AutoPay" or "Register for AutoPay" option immediately to the right of the "One Time Payment" option?  It may or may not be there, and I've found that when the option is missing, it often means AutoPay isn't enabled for some reason.  If it says "Register for AutoPay", then it implies this isn't enabled.  In any case, I recommend you click on the "Manage my card" link (it's much smaller, below the "One Time Payment" option), then click on "Remove this credit card".  Then, click on the "Register for AutoPay" option under Payment --> Make a Payment.  Enter credit card and billing details, and click the Register button, and all should be good.

 

If you're missing AutoPay Reward credits (but you're seeing "Automatic Top-Up" in your Transaction History), then you'll have to contact the Moderators to make an adjustment for you...


Screenshot_20190111-102455_Samsung Internet.jpg

 

Screenshot_20190111-102430_Samsung Internet.jpg

 

 

Deputy Mayor / Adjoint au Maire

Re: My stepdaughter

Thanks for the screenshots @Sarahmulder28!  That's helpful to get an idea of the billing to date.

 

It doesn't seem like the account is registered for AutoPay.  When you log into the account, under the overview, do you see "AutoPay Reward ($2)" under the "My Rewards" section?  And if you scroll down a bit further, do you see an "AutoPay" section, and does it say "You are currently registered for dynamic Autopay"?

 

In any case (whether you're registered or not), it doesn't hurt to de-register and then re-register for AutoPay, since there are glitches that seem to break the AutoPay functionality.  As mentioned previously, do so under Payment --> Make a Payment.  Depending on whether you see a "Manage AutoPay" or "Register for AutoPay" option, you can use those, or else go through the "Manage my card" link to remove and then re-add the credit card if the AutoPay option isn't showing up.

Good Citizen / Bon Citoyen

Re: My stepdaughter

I did that just now and yes it was on auto pay 

Mayor / Maire

Re: My stepdaughter


@Sarahmulder28 wrote:

I did that just now and yes it was on auto pay 


Then something's really fubar'd. None of those transactions show a line saying autopay reward.

And what's with all the top ups?

Good Citizen / Bon Citoyen

Re: My stepdaughter

The top up was from my bank 

Mayor / Maire

Re: My stepdaughter


@Sarahmulder28 wrote:

The top up was from my bank 


Sure. But why? Did you tell it to? And again why? I guess this is Visa Debit and not a credit card then.

Good Citizen / Bon Citoyen

Re: My stepdaughter

I top up it up pot she travel to USA lot 

Good Citizen / Bon Citoyen

Re: My stepdaughter

that my businessw i travel lot to usa