Locked out of account

[JenniferJokes]

Hi, I need to update my credit card info but I’m locked out of my account. I even went to a gas station to buy a phone card thinking that might help. 
Can a Mod do a reset for me?
I’ve been trying for 2 weeks to get this figured out.
Please and thanks. 

[jp2]

Unfortunately the online reset doesn't work so you will need to contact the mods. 

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get help with you account.

• They are Public Mobile support employees who can help with your issue (More details).

• Click here to send them a private message. or use the @ symbol followed by Mod_Team with no spaces to bring their attention to this thread.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue.

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