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Good Citizen / Bon Citoyen

Barely any signal bars with in Ottawa

Just switched over to PM today, but I am getting terrible reception, and already missed a  few calls due to no service in downtown Ottawa! What is going on? I used to be with one of the big guys and never had signal issues. Drop from 4 bars, to 1 or no signal, I though that was suppose to be the largest network in Canada, am I missing something or is there I tried both LTE/WCDMA/GSM and WCDMA/GSM without difference.

 

Whenever I get a signal it seems to work great (even on 2 bars), but most of the time I am between 1 and 0 (Emergency phone call only!)

Great Citizen / Super Citoyen

Re: Barely any signal bars with in Ottawa

I am on the market and the signal is all bars, also works great downtown maybe it's your phone, I have the same coverage i had with Bell

Mayor / Maire

Re: Barely any signal bars with in Ottawa


@PMOttawa wrote:

Just switched over to PM today, but I am getting terrible reception, and already missed a  few calls due to no service in downtown Ottawa! What is going on? I used to be with one of the big guys and never had signal issues. Drop from 4 bars, to 1 or no signal, I though that was suppose to be the largest network in Canada, am I missing something or is there I tried both LTE/WCDMA/GSM and WCDMA/GSM without difference.

 

Whenever I get a signal it seems to work great (even on 2 bars), but most of the time I am between 1 and 0 (Emergency phone call only!)


Which big guy? I assume you were not with bell/telus, because thats the exact same network.

 

Have you tried your sim card in a different phone?

 

 

Deputy Mayor / Adjoint au Maire

Re: Barely any signal bars with in Ottawa


@PMOttawa wrote:

Just switched over to PM today, but I am getting terrible reception, and already missed a  few calls due to no service in downtown Ottawa! What is going on? I used to be with one of the big guys and never had signal issues. Drop from 4 bars, to 1 or no signal, I though that was suppose to be the largest network in Canada, am I missing something or is there I tried both LTE/WCDMA/GSM and WCDMA/GSM without difference.

 

Whenever I get a signal it seems to work great (even on 2 bars), but most of the time I am between 1 and 0 (Emergency phone call only!)


As a test...switch your phone to 3G..what effect does that have ?

Model Citizen / Citoyen Modèle

Re: Barely any signal bars with in Ottawa

@PMOttawa  PM has same network service as of Telus & Bell so network service should never be any problem at all. Network service issue is totally out of equation with PM

 

The problem is either in your phone hardware or phone settings. 

 

If you could double check your phone & still problem stays then last thing you can do please send Private message to Moderator by clicking on this link @Moderator_Team 

 

**** Please note: I am not a Moderator ****

Great Citizen / Super Citoyen

Re: Barely any signal bars with in Ottawa

I usually see 2 bars.....quality of calls is never affected..by the lake..quite far from a tower..

Great Citizen / Super Citoyen

Re: Barely any signal bars with in Ottawa


@PMOttawa wrote:

Just switched over to PM today, but I am getting terrible reception, and already missed a  few calls due to no service in downtown Ottawa! What is going on? I used to be with one of the big guys and never had signal issues. Drop from 4 bars, to 1 or no signal, I though that was suppose to be the largest network in Canada, am I missing something or is there I tried both LTE/WCDMA/GSM and WCDMA/GSM without difference.

 

Whenever I get a signal it seems to work great (even on 2 bars), but most of the time I am between 1 and 0 (Emergency phone call only!)


Did you power cycle your phone or just switched SIM cards on the fly?

Re: Barely any signal bars with in Ottawa


@PMOttawa wrote:

Just switched over to PM today, but I am getting terrible reception, and already missed a  few calls due to no service in downtown Ottawa! What is going on? I used to be with one of the big guys and never had signal issues. Drop from 4 bars, to 1 or no signal, I though that was suppose to be the largest network in Canada, am I missing something or is there I tried both LTE/WCDMA/GSM and WCDMA/GSM without difference.

 

Whenever I get a signal it seems to work great (even on 2 bars), but most of the time I am between 1 and 0 (Emergency phone call only!)


No carrier has great signal everywhere, espeicaly if you are indoors.  It's quite possible that the signal is just not very good there, although a large urbran area should generally be good.

 

What phone model do you have?  Some are slightly better than some others.

Good Citizen / Bon Citoyen

Re: Barely any signal bars with in Ottawa

Done that but no changes

Good Citizen / Bon Citoyen

Re: Barely any signal bars with in Ottawa


@computergeek541 wrote:

@PMOttawa wrote:

Just switched over to PM today, but I am getting terrible reception, and already missed a  few calls due to no service in downtown Ottawa! What is going on? I used to be with one of the big guys and never had signal issues. Drop from 4 bars, to 1 or no signal, I though that was suppose to be the largest network in Canada, am I missing something or is there I tried both LTE/WCDMA/GSM and WCDMA/GSM without difference.

 

Whenever I get a signal it seems to work great (even on 2 bars), but most of the time I am between 1 and 0 (Emergency phone call only!)


No carrier has great signal everywhere, espeicaly if you are indoors.  It's quite possible that the signal is just not very good there, although a large urbran area should generally be good.

 

What phone model do you have?  Some are slightly better than some others.



Samsung Galaxy Grand Prime, and was not planning to buy a new phone