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wrong charge this month

tdeborja
Great Neighbour / Super Voisin

My bill for this month did not include deduction for rewards as in previous months

3 REPLIES 3


@am7777 wrote:

Are the rewards automaticly applied or is it manually applied?


Rewards that you've earned are applied automatically to reduce any required plan payment.

am7777
Good Citizen / Bon Citoyen

Are the rewards automaticly applied or is it manually applied?

hairbag1
Mayor / Maire

@tdeborja wrote:

My bill for this month did not include deduction for rewards as in previous months


Rewards available are Loyalty Reward, Autopay Reward, Community Reward and Refer-a-Friend Reward. When you log into My Account, you'll see whatever you're entitled to listed under My Rewards. What rewards are missing ?

If you feel that you were due rewards and they were missed...you should click the ? in lower right side of screen to start the process of moderator assistance. Type "contact a human" until you see "Contact Moderator".

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