what a pian, account suspend need help from mod urgent

[Cypm]

a few weeks i have seen people have problem using the phone service when it is time to renew their new 90days plan, they have their autopay, however somehow autopay seems does not do the job. it did not automatic take payments from the credit card. so this is obvious the problem exits from a while now how come the person from the company who manage the payment did not notice that problem and try to pretend it to happen it again or never after a serval case has been happening continuing  and causes more works for mod and the customers? what a pian. please mod take look at it on my account thank you very much. it is urgent i need the phone to be up running soon. thanks again

• @Shazia_K

[Mary_M]

Hey @Cypm,

I've tried sending you a private message regarding your data, however your private messages are disabled. Can you please enable them?

- Can you make sure that your cellular data is enabled? This can be found through your settings --> cellular --> enable (depending on your device)

- make sure your APN is set accordingly. I invite you to visit this link http://www.unlockit.co.nz/mobilesettings/settings.php?id=1019 - you will find the APN for your device specifically with the instructions on the bottom left.

Let's keep the conversation going 🙂

Mary

[Luddite]

@CTse Be sure to turn on email notification of private messages as account resets will expire if not used soon enough. Check here if unfamiliar with that feature:

http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

[Mary_M]

Hey @CTse,

Thank you for reaching out to us regarding your self-serve account!

Feel free to send me your phone number as well as yout 4 digit PIN number (via private message), I'll look into it and reset the credentials 🙂

I look forward to your reply,

Mary

[CTse]

Hi, my husband attempted to log in to set up auto payment. However after couple times attempted to log on failed, his account is now blocked. Please help to unblock his account and reset password. Thanks!!

[Cypm]

great thanks

[Shazia_K · Accepted solution]

Hey @Cypm, 

Can you reboot your phone now? everything should be working 🙂 

Thanks,

Shazia

[Cypm]

hi dear 

as u told me to make payments which i did, the account doe not show as supsend anymore however i can not make any call please help me thanks 

@Shazia_K

[Shazia_K]

@Cypm, 

yes, we do accept American Express 😉

[Cypm]

may i ask does you guys takes american express?

[Cypm]

just wonder i have started the autopay since the begining of this plan, so how come it did not automatic take the payments

i just do not want to pay twice if autopay took the payment and the account still show i own the payment  would that happen? i will do pay again to see if it works thanks

[Shazia_K]

Hello @Cypm, 

I'm sorry to hear about this, 

I see that your account has been suspended due to not having sufficient funds, is it possible for you to make a payment in order to reactivate your plan? The balance is currently $40 and your plan costs $120. 

Thanks,

Shazia

[stonechucker]

The autopay system has been fixed, and if you are not changing your plan, there should be no problems at all.

I can not tell from your message if you're having a problem or not.  Are you experiencing a problem with autopay, or are you commenting on the issues of the past to see if they have been resolved?