voicemail problem

[car23888]

thanks for asking, my phone has been set up for a couple months now. just today though I am unable to access my voicemail. whenever i dial my own number or the VM number the call is rejected as being long distance and public mobile mssg says I  need to buy a long distance add on. Any help is appreciated. Even  when I edit the numbers they revert back to 1+ format. 

This not an issue until today. I have an android device

Thank you

[car23888]

Thanks for your help guys! I got the 500 min add on. Everything back to normal 

[wetcoaster · Accepted solution]

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@car23888 wrote:

thanks for asking, my phone has been set up for a couple months now. just today though I am unable to access my voicemail. whenever i dial my own number or the VM number the call is rejected as being long distance and public mobile mssg says I  need to buy a long distance add on. Any help is appreciated. Even  when I edit the numbers they revert back to 1+ format. 

This not an issue until today. I have an android device

Thank you

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What plan are you on?

if it's the $15/100 outgoing minutes you might have depleted your minutes. If you log into self serve and the minutes xx/100 does not show on the overview page, you have used them all. Buy the $5/500minutes add-on to tide you over until renewal, all unused minutes of the add-on will carry over until you need them again, they are yours until used up, whereas your plan minutes will reset on renewal day..

[Dunkman]

@car23888 

Which plan are you on?  Are you able to call other numbers?

If you are on the $10 or $15 plan, is it possilbe that you ran out of minutes?  

[Bethn]

Have you tried holding down the number '1' to reach your voicemail?

Do you have any minutes left on your plan? Calling voicemail deducts from plan minutes.