11-10-2020 02:42 PM - edited 01-05-2022 04:04 PM
Hi. My cycle ends on Nov 15, and I’m leaving the country (likely not returning for 3 years) on Nov 20. I currently have 400 minutes remaining.
I understand that to “end” my service, I just remove the autopay info. My question is, do I have to pay for another 30 days in order to continue to use those 400 minutes between Nov 15 and Nov 20? IOW, if I remove autopay info now, will I be able to use the minutes for those 5 days?
Thanks.
Solved! Go to Solution.
11-10-2020 03:15 PM
I agree with @LurganIeUk
Check with your family and friends if any of them could find use of your line, i know i always find somebody. You can change all the info even get them new temporary number that they can change to something else in 30 days.
Since you have an add-on you may be able to sell it. Try posting it on kijiji or Craigslist. You can use TextNow or fongo for those 5 days with WiFi. Also it will be useful for you to have fongo or TextNow while away, both are great
11-10-2020 02:48 PM
I would say you have to pay $13 if on autopay on $15 plan. If you have other rewards you could sell or give your plan to someone to take over.
11-10-2020 02:46 PM
@snowback wrote:Hi. My cycle ends on Nov 15, and I’m leaving the country (likely not returning for 3 years) on Nov 20. I currently have 400 minutes remaining.
I understand that to “end” my service, I just remove the autopay info. My question is, do I have to pay for another 30 days in order to continue to use those 400 minutes between Nov 15 and Nov 20? IOW, if I remove autopay info now, will I be able to use the minutes for those 5 days?
Thanks.
Yes you will need an active plan to use any add-ons. Can you switch to the $15 pan for those 5 days you will still have usage.
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
11-10-2020 02:45 PM - edited 11-10-2020 02:46 PM
@snowback wrote:Hi. My cycle ends on Nov 15, and I’m leaving the country (likely not returning for 3 years) on Nov 20. I currently have 400 minutes remaining.
I understand that to “end” my service, I just remove the autopay info. My question is, do I have to pay for another 30 days in order to continue to use those 400 minutes between Nov 15 and Nov 20? IOW, if I remove autopay info now, will I be able to use the minutes for those 5 days?
Thanks.
Yes, you need to pay on your renewal date if you want to continue to use any of the services after the 15th.