unknown deduction

[Nicolejjjj]

At September, I was being charged for $30 since I was not in Canada. And I get a $30 credit back for next purchase. Also, I delete my pay card and the auto payment to avoid another charge. But today, when I wanna check for plans and renewal, I found that this system was automatically use my $30 credit for another month. I wasn’t use anything on this month too cuz I’m not in Canada at October . I just want to get back the $30 credit for December.

 

[Nicolejjjj]

Thanks for helping! I asked them for the refund but they said it’s a one time exception and I can’t get the credit back

[computergeek541 · Accepted solution]

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@BKNS27 wrote:

@Nicolejjjj 

Strange that you were charge when you disabled Subscribe (AutoPay) and removed your payment card.

Contact a CS_Agent to see investigate the charges and for a refund.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

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The customer has stated that there was enough credit in the account for a renewal.  Disabling autopay does not disable renewals.  Disabling autopay only disables charges to the credit cart card, and the payment system is operating as intended.

[BKNS27]

@Nicolejjjj 

Strange that you were charge when you disabled Subscribe (AutoPay) and removed your payment card.

Contact a CS_Agent to see investigate the charges and for a refund.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437