trying to open new account but the system doesn't recognize my cell number?

[benfatto]

@radams  For Port-in eligibility you can use this link to check mobile numbers: https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal

[AE_Collector]

@radams 

What sort of message do you get?

You are trying to port in a number from another provider? Which provider?

Your service with the othe provider is active and in service, not expired?

AE_Collector

[Anonymous]

 @radams : Did you activate in a store? Or are you just now trying to activate yourself online?

If in store then yes go into My Account and on the right side click Create account.

If yourself then you need to click up top on Activate to activate yourself.

[HALIMACS]

@radams 

I would contact the activation group.

See link below for live assistance throughout the process:

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en