trouble signing in.....everytime!

[Michael_West]

I have issues every time I sign in. What is and where do I find and change my username?

Why does it only ask to change your password when I click on "forgot my username"?

Why is the page not loading?

Why will public mobile never call me to talk?

[gpixel]

@Michael_West the username is your email boy!

[kb_mv]

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@Michael_West wrote:

I have issues every time I sign in. What is and where do I find and change my username?

@Michael_West This is easy peasy. I did this recently. Follow the directions from @computergeek541 and the moderators will change the user name.

[cin7]

Alternatively, you can send a private message to the Moderators (https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437). You’ll need to login first to your Community account for the link to work.

[computergeek541 · Accepted solution]

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@Michael_West wrote:

I have issues every time I sign in. What is and where do I find and change my username?

Why does it only ask to change your password when I click on "forgot my username"?

Why is the page not loading?

Why will public mobile never call me to talk?

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Sorry, but Public Mobile does not provide customer service over the phone.

Customers cannot change the self serve username without the help of a moderator. For help with self serve account access, open a ticket by going to https://publicmobile.ca/chatbot and then type in "forgot security question answer".