trouble porting number

[chriss]

Hi there, trying to port my number from bell but getting a "sorry, we are unable to process this request....."
Help!

[ckl]

Wow. This promo really hit the sweet spot if it's overloading the servers with port requests!

[JaK]

Hey @chriss, welcome to Public Mobile! (To the community at least, hopefully your welcome text comes through shortly 🙂 )

[chriss · Accepted solution]

Yea I just kept trying and it finial went through. Just waiting on my welcome to pm text now!

[deltatux]

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@chriss wrote:
I figured it out!

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@chriss, excellent! What was the cause? Was it the server being overloaded?

If this is resolved, may you please mark this resolved?

Cheers!

[chriss]

I figured it out!

[deltatux]

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@chriss wrote:
Hi there, trying to port my number from bell but getting a "sorry, we are unable to process this request....."
Help!

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@chriss, this seems to be an issue that's plaguing the system and seems to be due to the fact that this promo is just super popular. Hang in there and just try again later when the traffic dies down a bit. Trust me, it's worth the wait.

Also, try doing it during the quieter hours of the night, you may have a better chance to complete the port over during this time as well.

Hope this helps!