switching bell # to Public Mobile

[lornalawlor]

Hey 

I'm in the process of trying to switch over to public mobile with old phone number When i enter # for eligability it says its not eligable. I want to keep same phone number. What do i do??

[stonechucker]

@Jano, this post you've responded to is not about a locked cell phone, and it's over 3 months old.  I think it's been dealt with already.

[Jano]

You either have to call Bell to have your phone unlocked or the faster way is to send a tweet to bell support @Bell_Support  .  They will ask you to PM them with some info about your phone and can get that process started.  I received an email later in the same day with simple instructions for what to do when Pub Mob SIM card put into phone.  

[mimmo]

typically we always reccomend people to get a temporary number during activation.  once activated then port your number.

99% of numbers can be ported there is a small % that can not.  is yours one that can not be ported probably not. only way to find out is to contact mods. with your porting info and have them confirm number portability.

If i was a betting person  i woudl activate with a temporary number try porting once you have a PM number  or ask teh mods to port the number for you,

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

If you have a Porting issue, please also include:

• The number you want to port, PM sim number, old account number, old account name exacly as on bill

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time] from 9am to 7:30pm [Totonto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

Additional Useful Information:

• Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

[Dunkman]

@lornalawlor

Is your Bell account active?  The account has to be active before a port can be done.

The Public Mobile website is finicky.  You can try a different web browser, clearing cache or going incognito/privacy mode.