04-09-2024 12:20 PM
I cant seem to reach the customer service they are very slow to respond help, trying to subscribe since yesterday
Solved! Go to Solution.
04-09-2024 12:54 PM - edited 04-09-2024 12:56 PM
There is no phone number for public mobile. But the link was in the previous message so click on in and tell them of your request.
You are correct about the expiry date, totally unrelated, I just made a post complaining about it.
04-09-2024 12:51 PM
thank you but you obviously did not read my post. i want the promotion that was originally offered before they removed it early. so i require speaking to a cs agent just not responding, hard to call no phone
04-09-2024 12:44 PM - edited 04-09-2024 12:45 PM
Are you an existing member try to subscribe a different plan or a new member trying to subscribe a new plan/activation?
Here are the instructions for new members to port your old number to subscribe:
The steps must be followed in exact order if you are porting your number over to PM:
If all steps are followed and there was a problem, there could be provisional/backend issue with the SIM so contact a CS_Agent to fix at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
If you are looking for a new number. Just chose the numbers available.
04-09-2024 12:42 PM
it was website maintence. chat bot is no help i need a person. they said promo was good till 9th, but they lied it was only good till the 8th not the 9th. as they changed it. and i am trying to ask for the promotion that they offered tiil today the 9th.
04-09-2024 12:27 PM
I can imagine that they are busy. Did you use the chatbot? I guess you just have to wait for their reply.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html.
What is the error you are getting?