sos

[Stalex]

My iPhone shows SOS only with my Public Mobile eSIM. The eSIM is installed and enabled, my correct phone number is displayed, Network Selection is Automatic, Cellular Data and Default Voice Line are set to Public Mobile. I have restarted the phone, used Airplane Mode, and checked for a carrier settings update. Please check the status of my line and reprovision/refresh the eSIM/network registration.

[slusagm]

was the esim working before and just suddenly fails to work?

or are you existing customer getting a new iPhone? if you are existing customer, you can download PM app, login and then buy a new esim from Account > Purchase sim card > eSIM

but if you are new customer, make sure your PM sim is enabled (toggle on Turn on this line) and make sure label is set to Primary.  And try Reboot phone and Reset network settings once

if issue persists, ask PM to help.  Open ticket with PM using Expert Messaging.  Click the Orange Chatbot icon on the lower right to start, or use this link https://expert-messaging.publicmobile.ca/guest/chat/
 (Use your Community account to login.  For 2FA, you might need to use email to receive if you cannot receive the text on the phone.  Just click Didn't Receive code or Resend code and choose Send email or Send voice message) 
 
PM will reply you via Expert Messaging   between 9AM-10PM EST (Mon-Sun)
(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )  

[softech]

@Stalex 

is that a new activation or problem with existing subcription?

Make sure you remove your old carrier sim card/esim.  Also, make sure Public Mobile eSIM is set with label Primary.    Reset network settings after a device reboot

if issue persists, report to PM CS Support for further assistance.  Please open ticket using Public Mobile Expert Messaging , Select Start a Chat to begin (You will need to use your current Community account to login to submit the ticket):
          https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/sms alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre