reset password

[stevennie]

How to reset password to my account when I forget the answer to the security question?

I dont' know how to contact a moderator to get help. According to the hinds provided by the community, I should private-message to one of the moderators, however, it seems that none of them is private-message-able. sad!

[computergeek541]

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@Senior2 wrote:

Hello,

Can you please help me reset my password.  

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Helllo. Instructions have been provided in the pevious message.

[Senior2]

Hello,

Can you please help me reset my password.  

[computergeek541]

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@Senior2 wrote:

 I need help to reset my password.

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If the password reset option on the self serve login page doesn't work, you'll need to open a ticket by going to https://publicmobile.ca.ada.support/chat .

[Senior2]

 I need help to reset my password.

[Nsk143 · Accepted solution]

You need a mod assistance here since you can't reset password more likely you got locked out

Send your email address
Phone number
SIM number
Explanation of issues

http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

Hopefully they will get back to you soon. Thx