"Plan expired"

[nsinnadu]

My renewal was today. I use auto pay.

I was supposed to switch to the new 4GB plan, but something appears to have gone wrong.

What I see in self serve is "plan expired" and my account is suspended.

Was this a glitch? And what's he best way to resolve this and also ensure that I successfully switch to the new plan?


Thanks!

[nsinnadu]

Interestingly, I have lost service back here in Canada. Does anyone know how backlogged the mods are? My problem(s) are still unresolved.

[Rockdaddy22]

At least you have service now, so that's good. I'm sure you know how busy the mods are, so just try to be patient with the plan change.

[nsinnadu]

Topping up my account got it working again. Still need to get my plan fixed though.

[nsinnadu]

Sigh. I guess I'll go that route.

[Rockdaddy22]

You might have to top up to get it working and then just get PM to fix the plan later. Pick the 6GB plan with provincial talk and global text. They'll change it to 12GB later

[nsinnadu]

Thanks!!!

[jheili99]

ok...

then it seems to be indeed account related..just message one of the mods.. i tag one of them here @Shazia_K

cheers

[nsinnadu]

Yep, it was working. I only used data and now it isn't working after getting the account suspension message.

I'm connected to AT&T with LTE showing but it doesn't seem to work.

[jheili99]

hi..

did it stop working just today but was working yesterday? did you turn "roaming" on? by default most phones do not have roaming enabled ..you have to manually turn the slider to "enable roaming"

cheers

[nsinnadu]

Thanks. I hope this gets resolved soon. I'm roaming in the US and can't use my roaming add on either 😞

[jheili99]

hi

is your line still working?

if yes, this is just a faulty notification and all will be fine once you actually get charged the renewal fee which is usually midnights...mind, there have been reports, that the promo plan did not kick in ( as this was also my case ) but at least the line was active with all features and a few days later they corrected my plan from 6gb to 12 gb

cheers

[ShawnC13]

Other people have had this issue as well.  I am hoping it is just a minor glitch as this could create a HUGE issue with the number of people that changed to is on their next renewal date.  I think @Mary_M was looking to this for another member