puk

[Marissaguerra1]

hi unable to get puK

[softech · Accepted solution]

@Marissaguerra1 

what was the exact error message? Depends on the message, you have to ask the PUK code from different places

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." , 

call  Samsung 1-800-726-7864, The only info you will need to provide for a master unlock was the IMEI and where the phone was purchased

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM cannot be accessed" or on an iPhone's status bar showing  "Locked SIM"

open a ticket with PM Support using this direct link:  https://urlshortner.tiia.ai/Oyn1L6

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or  on an iPhone's About->Carrier Lock showing "SIM locked"

You have to ask the carrier where you got the phone from for the carrier unlock code. (PM would not be able to help with this) 

[computergeek541]

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@Marissaguerra1 wrote:

hi unable to get puK

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Which type of PUK do you need?  Is it the PUK of the SIM card is it a network lock PUK?  If your phone is asking for the SIM network unlock PUK, this means that your phone is locked to another carrier and you will need assistance of the original carrier to get the phone unlocked.