puk code

[Miley_1978]

My father purchased a new phone but his sim card is now locked. Need puk code to unlock

[Miley_1978]

I was able to get in contact with an agent (second link sent) and got a PUK code. Cell is now working…yeah!!!!!

[softech]

@Miley_1978 can you test his sim card in his old phone and see if the sim still works on the old one?

since the phone is an old one, I am not sure if the phone is carrier locked.  If the sim works on the old phone and not the new one, then it is a carrier lock issue and you need to ask the carrier where this phone was originally from to unlock it

[will13am · Accepted solution]

@Miley_1978 , if you are referring to a SIM PUK code as described in this help article, 

https://www.publicmobile.ca/en/on/get-help/articles/where-to-find-your-puk

please use the link below to submit a request to support.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437