porting

[Franz123]

cannot port because Virgin has only 9 digit account numbers 

[Franz123]

thanks

[Franz123]

will try 4

[Franz123]

thanks 

[slusagm · Accepted solution]

porting assistance team cannot help at this port because your haven't submit your port request successfully yet

for the 9 digits account number problem, add one or multiple zeros to the front and it would work

please come and and let us know how many zeros you need to add to make it work. 

[Handy1]

@Franz123  I’ll send you the porting team number private message . They can help update the account number and re trigger the port requests for you