@dmss1 wrote:
My 647-###-#### number was replaced with 437-###-#### without my request as they were having problems porting my number for two weeks
Through Public Mobile Refer-a-Friend Reward program, I signed up with Public Mobile where both my phone and my referral's phone were credited.
I then referred the rest of my family's phones where my phone and their phones were then also credited through the Public Mobile referral program.
My phone was not ported properly and I've now lost my number without consent.
They are blaming my last provider and not admitting fault when my PM acct was active with my 647# for 13 days with outgoing calls only.. They still won'y accept fault..Because of my business, I am still hoping to get back my #. Any advice?
When your phone number was only working for outgoing calls (especially after 2 weeks), that means that the number porting request failed. When that happens, Public Mobile doesn't have a choice but to change your number on you. When a porting request fails, they cannot let you continue to use the phone number on the Public Mobile account because the number would still be active at another carrier.
As for fault, Public Mobile could very well be telling you truth, or they may be mistaken. Either way, blaming one company or another doesn't help to get your phone number transfered to Public Mobile. What you need to do is check to see if your phone number is still working at your old carrier. If the number is still active at your old carrier, this means that the originating carrier rejected your request to port it over to Public Mobile. This usually happens when incorrect account information is provided with the request.
If your number is still working at your old carrier, you can continue to use the service there until everything is sorted out. Please note that during that time, that carrier will continue to bill you, and all incoming calls and text messages will continue to go there.
What you need to do is to make sure that the service is still working at your old carrier. It must still be active to transfer over the phone number. Then, make sure you have your account number for that old carrier. You'll need that to submit another phone number portability request. Once you have double-checked that information, contact the moderators and have to them submit another nubmer porting request on your behealf to the old provider.
