porting from wind mobile issues

[tony1982801]

Hi everybody,

For some reason wind mobile is not letting me port over to public mobile. I put all my information in the port number screen that was requested and now it has been more then 12 hours and the number has not been ported. I have tried restarting my phone every few hours and also tried taking my sim card out and putting it back in and still nothing. Please help

[aden25]

Thanks. I already sent you a PM with that info last night.

[Mary_M]

Hey @aden25

If you require any assistance, don't hesitate to send me a private message (if not already done)

I will respond shortly - also include your phone number and the WIND account number.

Cheers,

Mary

[tony1982801]

maybe try to pm a mod and tell them your situation they will usually look after it for you if they are not too busy hope everything works out for you

[aden25]

I have and nothing changed. I'm remaining optimistic that this will take roughly a day like it did for tony but idk. I'll PM a mod to check this out.

[srlawren]

@aden25 have you rebooted your phone since receiving the text that the port completed?  If not, please power off your phone, remove the SIM card for about 60 seconds, then reinsert the card, and power your phone back on, then try receiving a call on your ported number.  Does that work?

[aden25]

I forgot to add that I received a text confirmation that my number successfully transferred too.

[aden25]

I registered my Public Mobile account roughly 2 hours ago and ported my old WIND number. I can only make outgoing calls/text and data works but I can't receive incoming text and calls. Tested it with family members. I urgently need to receive calls.

[srlawren]

That's great, @tony1982801!  Welcome to Public Mobile!

[tony1982801]

thanks Mary the port finally worked!!!

[Mary_M · Accepted solution]

Hello @tony1982801

I have received your private message, however there will be a delay in answering due to a heavy volume. Hand in there, I'll send you a confirmation message shortly.

Cheers,

Mary

[tony1982801]

i have already contacted 2 different mods one of them already contacted the port team last night, and they told me it should take 30 min to 2 hours and now its almost 24 hours. I have been waiting for a port since Saturday, sorry if i sound a little impatient

[Cypm]

i was with wind mobile when i port from wind mobile it was a lot of problem too. however those problem about portingfrom wind mobile to make your phone work , you can't do too much. it has to do with public mobile mod person can help you to solve your problem in personally. so contact one of mod quickly, your problem will be solved in short time. good luck. 

[tony1982801]

its been the next day and still no progress in the port 

[tony1982801]

thank you very much everyone the community here is great!!

[srlawren]

Thank  you, Saray!

@tony1982801, please let us know once everyting is up and running.  And welcome to Public Mobile!  🙂

[Saray_O]

Hi @tony1982801

I'm sorry you were having issues with your port. I just saw your message as well. It seems that the port got stuck for some reason.

But don't worry! I just got in touch with our port team and they were able to re-submit the port. It should be completed in the next 30 minutes to 2 hours 🙂 

[srlawren]

@tony1982801 I would recommend you re-send it anyway.  

[tony1982801]

I was here two days ago and messaged one of the PM the name doesnt come to my mind, but my old number still has not ported, and thank you srlwaren for the idea. Hoping, theres a PM that can reply to this board and help me solve this issue, thank you.

[srlawren]

HI @tony1982801, it sounds like your port has hung.  Good idea to PM a moderator (I suggest @Saray_O today).  Please send her your temporary PM number (or your SIM card number if you didn't activate with a temporary number first), and your Wind account number.  Also your name, exactly as it appears on your Wind bills or self-serve system.

[tony1982801]

My wind account is still up... It was in good standing and all bills have been paid off. I am going to try and pm one of the mods to see if they can help me with the issue thanks for the quick reply.

[jamestneutron]

Check your wind account...see if it is still active. Was it in good standing when you requested the port? Others have had issues porting this weekend...there is a large volume of customers taking up the Promo offer. Private message one of the PM moderators on the community and they will get back to you to assist.