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k3
Great Neighbour / Super Voisin

how do i go about porting over my phone number

4 REPLIES 4

gblackma
Mayor / Maire

@k3  if you haven't activated your SIM card with a temporary cell phone number. Then you can port when you activate it. If you have fone so, follw @RossN 's advice. 

Here's 3 articles on activation and porting and the Refer a friend reward  if you need them:

1.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
2.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
3 Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

geopublic
Mayor / Maire

@k3 

 

  • Be sure to note the best practices below to ensure a smooth process:
    1. Only the authorized account holder can transfer a number.
    2. You cannot transfer numbers between Public Mobile accounts.
    3. Your previous account must be active in order for the number transfer to go through. Once the transfer is complete, it will be automatically deactivated from your previous service provider.
    4. Double check your old account info, as it needs to be correct in order for your number transfer to complete. Here’s the information you’ll need.
    5. To complete your port-in request, click this link and type in “port request” to be put in touch with a Moderator.
    6. Provide the account number, name on the account and the phone number from your previous provider when contacting Public Mobile.

RossN
Mayor / Maire

@k3 click on the? Bottom right hand corner Ask Simon to speak to a human this will help create a ticket to speak to a moderator  mention port request     check the envelope top right corner for a reply response time is 2 to 48 hours

Go to https://publicmobile.ca.ada.support/chat/

and then type "port request".

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