plan upgrade

[hanna9]

I upgraded my current plan to the $53 promo plan.  My old plan renews May 15 but I wanted it to take effect today...credit card was charged for new plan but My Account is still showing the new plan balance.  Do I have to do something else for it to take effect immediately?   Thanks

[hanna9]

Thanks

[will13am · Accepted solution]

@hanna9, send a private message to a moderator and get them to fix the problem.  You may have encountered some sort of bug in the system.  If you need information on how to message a moderator, check out the link below.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...

[hanna9]

but it's not working...data is not working, can only text.

[NDesai]

If your plan was changed to new one, charged correct amount and services are working, then you don't need to do anything else.