11-26-2025 05:54 PM
can you tell me why my phone is not turned on yet.
11-26-2025 08:03 PM
Did you reply to the sms from your previous provider to confirm the port?
You disabled the previous sim and enabled the Public Mobile sim?
If still not working, you can check with agents to confirm status.
You can message them below.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
11-26-2025 07:03 PM
we signed up with Public Mobile a week ago, and we still do not have any phone service. The service is still on my old phone. It has not been switched over to Public Mobile.
11-26-2025 06:09 PM
hi @mikenancy
your phone or your service?
if it is a device issue, the community cannot help as you need something to check the phone for you
provide us more info
