phone suspended

[simpson]

Why is my phone suspended although I already paid my bill 12 days ago April 11th, 2019. I never had this issue before and I have been with this company for years. How do I get back my money or turn my phone back on.

Thank you.

[CanadianStoner]

You are not the only one, but don't worry PM will sort things out ASAP. 

Always feel free to contact a mod:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[loufika]

I just wrote to the moderators (once). Did nothing with my account. Everything just went back to normal and I didn't pay anything or subscribed/changed the plan. I guess it's slowly getting repaired and patience (after writing to moderators) is the best fix for now.

[simpson]

How did your phone get restablished. did you paid twice?

[loufika]

Had the same issue. I didn't get word from the moderators, but my service was restablished. Hopefully, the whole thing will get fix soon.