09-30-2025 11:12 PM
trying to login and asked to reactivate my account
09-30-2025 11:21 PM
@GlendaS the error simply means the EverSafe login system is unable to find you My Account from your e-mail address. No worries, it is an easy fix for PM support and you just need to engage them by direct message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there
