phone number can't receive call or text message all call go to mail box message

[Dondieu]

hello !
I was change phone plan and move my phone number from freedom mobile to public mobile on sunday oct,21,2018 at walmart store, and the next day I found that my phone can't receive call and text message but can call out.I go back to store on oct,23,2018 after several hour they can't fix my problem then they gave me a tempory phone number  .They told me to wait 24 to 72 hour before they can fix the problem,but untill today oct.29 still not fix my problem .I would like to keep that number because I gave this number for some reference so I need your help to fix it . THANK FOR HELP.

[mimmo]

You have/ had a bad port. Your freedom account /sim  likely still  works.  

To complete a port you need to contact mods expect 72+ hour gmreply time.

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

If you have a Porting issue, please also include:

• The number you want to port, PM sim number, old account number, old account name exacly as on bill

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time] from 9am to 7:30pm [Totonto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

Additional Useful Information:

• Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile