phone call

[Ray081]

I m trying to make a phone call and it said I have no more minute , and my plan said I m unlimited

[BKNS27]

@cellphoneuser1 

My sister is on the old $15 plan. The new $15 plan are for new members unfortunately. It isn’t in her account to switch over to.

Soon her $15 plan will increase to $18.😭.

[cellphoneuser1]

---

@BKNS27 wrote:

@Ray081 

Are you on the $15 plan?

If you are, It is unlimited incoming calls and and 100 minutes of outgoing callings.

---

There's different $15 plans and I don't know why anyone would still have the version that only has unlimited incoing calls and 100 minutes outgoing.  There are $15 plans that include unlimtied calling both ways.

[Ray081]

no I m on $30 plan 

[BKNS27]

@Ray081 

Are you on the $15 plan?

If you are, It is unlimited incoming calls and and 100 minutes of outgoing callings.

[slusagm]

@Ray081 as said above, next to do is to open ticket with PM.  Please check steps above

[Ray081]

I try this "

"this is  a very common glitch and usually able to fix it quickly.  Reboot your phone, Reset network setting and try again"

but it did not work what next 

[slusagm]

this is  a very common glitch and usually able to fix it quickly.  Reboot your phone, Reset network setting and try again

if that does not help and you need PM to check, simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA  code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.)    When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble using Chatbot to open ticket, then message PM using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox,  between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage