07-27-2018 11:47 AM - edited 01-05-2022 05:11 AM
Greetings,
My credit card had expired and now has been renewed. I changed the expiry date but the transaction is not going through. Any suggestions?
07-27-2018 12:13 PM - edited 07-27-2018 12:20 PM
try to log out from your account and close all browser internet
after 5 mint login.
and if you dont working you need send a private message to Click here
In your message put it, please include.
- your account number
- your phone number
- your account PIN
- Detailed explanation of specific your issue
- them can help you a lot nice service Team
Good Luck
07-27-2018 12:07 PM
yeah, I re-entered my personal information by removing it but it still doesn't work. I will try it on a different browser.
Thank you
07-27-2018 11:57 AM - edited 07-27-2018 12:02 PM
No you can't just changed the expiry date.
First you have to removing the existing card and add your new credit card
You have to Re-enter credit card information .
Like your name and credit card number and expiry date.
( try it different browser internet )
Good Luck
07-27-2018 11:53 AM
I tried that but it didn't work:( the transaction isn't going through.
07-27-2018 11:51 AM
@arnnee1112 Try removing the existing card and add your new card using incognito/private browsing mode.
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