number porting not working

[chloehuang419]

Hello,

I have activated a sim and an account with Public, but I haven't received the SMS and this caused my number number is still with my previous provider.

The problem is there is no option to reactivate the sim and request to send SMS again to port the number over.

what should I do next?

Thx

[chloehuang419]

Great and thx for the resolution.

[JK8 · Accepted solution]

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@chloehuang419 wrote:

Hello,

I have activated a sim and an account with Public, but I haven't received the SMS and this caused my number number is still with my previous provider.

The problem is there is no option to reactivate the sim and request to send SMS again to port the number over.

what should I do next?

Thx

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Check your inbox. I will send you a number to call.