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not able to process your payment at this time. Please try again later

Farajime
Great Neighbour / Super Voisin

Sorry, we're not able to process your payment at this time. Please try again later

My card epicures and I have entered a new one. I am still getting this error 

3 REPLIES 3

BKNS27
Mayor / Maire

@Farajime 

Try clearing the cache and go incognito on your browser before login to your account.

fixin
Deputy Mayor / Adjoint au Maire

@Farajime - There have been some issues with the Payments not working when adding a new Credit Card so buy a payment voucher from a location here https://www.publicmobile.ca/en/on/payment-voucher or from Recharge and load it up at myaccount.publicmobile.ca or use *611 or 1-855-4PUBLIC.

They look like this:

Screenshot 2024-03-04 at 4.29.03 PM.png

hTideGnow
Mayor / Maire

HI @Farajime 

yes, PM payment system is glitchy, but you can add the new card without problem?

Wait an hour and try to make a payment again.  Some said to wait 24 hours if you can wait

if you need to resume service, then don't wait.  Buy a voucher from Shoppers drug mart and load the voucher using *611.  With that, at least the service is resumed and you can deal with the payment card problem later

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