no signal

[Michael55]

From my understanding koodo and public mobile use the same towers? I live in canmore AB and I have great service with koodo, im transitioning into public mobile because of a better data plan, I have an active account payed for and PM sim card but I get no service. Is there something wrong on PM side or does it just not use the same towers and I dont have coverage? The coverage map said it would cover this area. 

[srlawren]

@Michael55 glad to hear it's resolved. I beleive your phone is older (looks like it shipped with KitKat 4.4--is it still on KitKat or did it get at least a Lollipop 5.x upgrade?), and often they have weird dual sim support like this.

[Michael55]

thanks!!! its working now. My phone can only run 1 card at a time, I swapped them out and it takes whichever is in slot 1. Great response time and very helpfull. I appreciate the help!

[srlawren]

"your" phone. Sorry, typo.

[srlawren]

I'm having an "ah ha" moment. It's quite possible tour phone only supports 1 active sim at a time. Can you try swapping the Sims to the opposite trays? Or see if there's a software setting to disable your Koodo sim temporarily and switch primary operations over to the pm sim?

[Michael55]

The account status says active. My phone model is Discovery V9, It can mount 2 sim cards at the same time and koodo has full bars while the PM sim is saying "emergancy calls only". 

[srlawren]

@Michael55 further thought:  if you haven't already, try powering off your phone, removing your SIM card, waiting about 60+ seconds, then reinsert the card and power back on.

[srlawren]

@Michael55 can you sign into your Public Mobile self-serve account?  On the overview page (the first page that comes up after you sign in), does it show your status as Active or something else?  

Does your phone show any errors?  SIM ERROR, NO SIGNAL, EMERGENCY ONLY, something like that?  What is your phone's brand and model?

Your'e right that if it worked on Koodo, it should be fine on PM--compatible and not requiring unlock.  Something is amiss.

[liamandrew94]

It does sound like either an activation issue, or a Telus outage (which there isn't any of at this moment). The moderatos will be back on the forums tomorrow, best to check in then for more help. 

[Michael55]

im not porting my old number over. I took one of the new generated numbers. So hopefully I can get some extra help. Thanks for the suggestions. 

[liamandrew94]

Hey @Michael55, welcome to the PM fam! 🙂

Yes, technically Koodo and PM share the same network as they run off of Telus' network.

Did you just port your number over? There is a time period in between requesting the porting of your number and the successful porting from your old carrier. Another issue could be that you still owe money to your old carrier, which is preventing the porting from happening.

EDIT: Another thing to consider, since this might be an activation issue, is tagging @Shazia_K and @Mary_M, who are the moderators for this forum.