no network connection

[Withy]

Have a student whos phone says SOS in top right? and no 5G.

Is this a billing issue? if's so how do I add funds to his phone.  for  him

[Withy]

Awesome thanks

[slusagm]

Login My Account and see if account is Suspended or not

[BKNS27]

@Withy 

Call 1-855-4PUBLIC from your phone to check if the account is active or suspended.

If it is active, try resetting the Network setting on his phone and see if that helps.

If it is suspended then you need to make a manual payment with the CC on file or with vouchers to restore service.

Vouchers can be purchase from:

https://www.publicmobile.ca/en/payment-voucher 

[Withy]

no hes near Winnipeg, apparently its been a  few days for him. We though he had coverage until the end of May.  need to know if there is a away I can top him up if thats the issue? Im not near him at this time

[slusagm]

Are you in Edmonton? There seems to be some network issue there.  There are couple posts about network trouble in the arae