new plan change

[jn1]

hi guys i just changed my plan to public mobile on may 18 2019 and decided i didnt need the $50 plan so i decided to change it to the $40 plan today, on may 20. But it shows i got charged twice for the previous plan and for the current one i switched. im wondering how can i fix this or get my money back.

[ShawnC13]

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@jn1 wrote:

hi guys i just changed my plan to public mobile on may 18 2019 and decided i didnt need the $50 plan so i decided to change it to the $40 plan today, on may 20. But it shows i got charged twice for the previous plan and for the current one i switched. im wondering how can i fix this or get my money back.

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@jn1, can you get us a screenshot of your payment page with all personal info removed and we might be able to figure out what has happened to you.

[srlawren]

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@selva1 wrote:

I understand, you got charged total of $140 plus tax. Is that correct? If so, you will have to get $50 back and it is a know glitch. Please get touch via private message  with Moderator get the money back.

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@selva1 what known glitch is this?  Links please.  

[selva1]

I understand, you got charged total of $140 plus tax. Is that correct? If so, you will have to get $50 back and it is a know glitch. Please get touch via private message  with Moderator get the money back.

[computergeek541]

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@jn1 wrote:

hi guys i just changed my plan to public mobile on may 18 2019 and decided i didnt need the $50 plan so i decided to change it to the $40 plan today, on may 20. But it shows i got charged twice for the previous plan and for the current one i switched. im wondering how can i fix this or get my money back.

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When a customer changes a plan immediately in this manner, the full price of the new plan is immediately charged and anything paid for the old plan is lost.  Was there a warning about this when you changed the plan?

[Lieux]

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@jn1 wrote:

hi guys i just changed my plan to public mobile on may 18 2019 and decided i didnt need the $50 plan so i decided to change it to the $40 plan today, on may 20. But it shows i got charged twice for the previous plan and for the current one i switched. im wondering how can i fix this or get my money back.

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No refund with public mobile. You can reach the moderator as said above to see if they can do something for you. Waiting time is few hours to 2 days be patient.

[mojorising]

I don't think this will qualify for a refund since you changed the plan 2 days in to your orginal $50 plan but you can always contact the Moderator Team to see what they can do, if anything.

https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/22437