10-21-2020 12:06 PM - edited 01-05-2022 05:18 PM
10-21-2020 01:15 PM
login to your self serve account and click on "change sim" make sure the last 4 digits match the sim card in your phone. if it doesn't match then someone is commiting fraud.
contact customer support mods
click on the question mark chat bubble to the bottom right of your screen
type "security or identity fraud issue" or "no service"
(use the chat bubble options, then click "submit a ticket, click me" option)
*login using your community account
make sure to check your inbox(top right corner envelope icon) periodically, for a response
10-21-2020 12:36 PM - edited 10-21-2020 12:37 PM
@Rica1 wrote:why my phone unable to receive and send messages and calls
Many possible causes...but log into your account and confirm you have an ACTIVE plan.
Dial 611 to get plan status.
10-21-2020 12:13 PM
@Rica1 wrote:why my phone unable to receive and send messages and calls
Are you a new customer? Can you give us some more details? Can you log into self service to see your Account Status?