need to renew my autopay but there is no option

[cindycherie]

Hi everyone, I need to renew my autopay plan since my old credit card is no longer valid, but in my account there is no autopay sign on option? 

anyone same problem? 

[evanwcormack]

what a scam... I'm having the same problem. what kind of bs is that? you can set up a new acct with autopay but not an old one? what possible reason is there for that??

[will13am]

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@cindycherie wrote:

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In the payment method, there should be a credit card option.  Since the account is in a suspended state, by definition there was no auto payment made otherwise the account would not be in a suspended state.  To restore the account to active status, a manual payment is required.  Once the account is in active status, then auto pay can be established for the next renewal. 

[krazykiwi]

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@cindycherie wrote:

but then I need to pay$120 for this 90days? which should be $105 if Im using autopay? 

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Once you put the $120 into your account with your CC and setup autopay,  you will get your autopay reward back!

[Anonymous]

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@cindycherie wrote:

but then I need to pay$120 for this 90days? which should be $105 if Im using autopay? 

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It looks like your plan is $135. You appear to have $15 of Available Funds. So to re-activate you'll need to pony up $120.

Then you can re-setup your autopay with your new cc.

[cindycherie]

but then I need to pay$120 for this 90days? which should be $105 if Im using autopay? 

[Anonymous]

 @cindycherie:

That's the immediate payment screen. Which you'll need to do to re-activate.

Then go back to where mimmo_L has said and I mentioned the orange text. That's where you can administer your credit cards.

[cindycherie]

[Anonymous]

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@cindycherie wrote:

I did, and I removed my old card, but there are only pay by voucher or pay by cc, no option for adding cc. 

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Look a little lower down for a little orange-text link.

[cindycherie]

I did, and I removed my old card, but there are only pay by voucher or pay by cc, no option for adding cc. 

[mimmo]

did you click the payments tab. from there you shoudl see a manage or remove credit card link near bottom of page

Manage my card - Update or remove my Credit or Visa debit card